Feb 14, 2024 | Callisto Contemplates
In a recent coaching session, I posed a question to a team of Subject Matter Experts (SMEs) from prominent international Shared Services Centres (SSC’s): “Where does Big Data reside within your company?”Their initial responses encompassed typical data-rich...
Feb 7, 2024 | Callisto Contemplates
Beyond Buzzwords: The Quest for clarity in professional communication Ever notice how some words just seem to invade our professional conversations like unwelcome guests? For me, ¨journey¨ has been a long-time offender, lazily overused and often out of...
Jan 31, 2024 | Callisto Contemplates
18% to 20% staff attrition in Central European Shared Services has become accepted as regular business practice – it just is and that is the way it has always been.People who have worked in SSC’s since around the year 2000 and progressing to management level face this...
Jan 24, 2024 | Callisto Contemplates
Around 80 years ago, Abraham Maslow published the Hierarchy of Needs and 1200 years before that the concept of Ikigai was established in Japan.Both embrace the basic need to work and identify the roots of personal happiness and wellbeing which lead to job satisfaction...
Jan 17, 2024 | Callisto Contemplates
In recent years, it has been a privilege to share my knowledge and experiences with more than 2,500 O2C associates, team leaders and managers employed in Shared Service Centres across Central and Eastern Europe.Our training and development programmes are built on the...
Jan 11, 2024 | Callisto Contemplates
It was a gratifying year the Academy with twenty students graduating each month from the Certificate of Operational Credit Excellence©, gaining 42 hours CPD accreditation and the CGC denotation. This year’s learner cohort included all levels of experience from...